TOPSERVE SERVICE SOLUTIONS INC
Customer Service Representative
Parañaque, Metro Manila•Full-time
About the Job
Job Description:
Customer Service Representative or CSR, will act as a liason, will provide services, answer questions, and communicate any escalations.
Duties and Responsibilities:
- Handle clients complaints and escalation.
- Communicate with maintenance crew and follow up process.
- Keep records of customer interactions and file documents.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Perform other office works as advised by superior.
Requirements:
- College graduate.
- 1-year experience as a Customer Service or in a related field.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.