Job Summary

The Housekeeping Working Supervisor is responsible for overseeing and coordinating the daily operations of the housekeeping team while actively performing housekeeping duties as needed. The position ensures that all assigned cleaning and maintenance tasks are completed efficiently and in accordance with company and client standards.

The Working Supervisor is responsible for assigning tasks, monitoring staff attendance and performance, conducting toolbox meetings, providing training and coaching, preparing monthly duty schedules, and handling necessary timekeeping and scheduling documentation such as CWS, FTS, and Overtime requests. The position also monitors cleaning supplies and equipment, addresses housekeeping-related complaints and concerns, and ensures proper manpower coverage and service quality.

The position requires a hands-on approach, strong leadership, good communication skills, and the ability to maintain high standards of cleanliness, safety, and service while ensuring the smooth and effective operation of the housekeeping team.

Duties and Responsibilities:

Oversee and monitor the daily duties and performance of all housekeeping staff to ensure that assigned tasks are properly and efficiently completed.
Assign daily tasks and work areas to housekeeping staff based on operational requirements and manpower availability.
Monitor attendance and identify, document, and report cases of tardiness, absences, and other attendance-related concerns.
Perform various housekeeping and cleaning duties as required, particularly during staff shortages or peak operational periods.
Serve as a Working Supervisor, actively participating in housekeeping operations while supervising the team.
Ensure proper cleaning and maintenance of building interiors, including floors, carpets, rugs, windows, walls, and other assigned areas.
Investigate and address complaints or concerns regarding poor housekeeping services and implement appropriate corrective actions.
Provide proper training, coaching, and guidance to housekeeping staff to ensure compliance with company and client standards.
Conduct Toolbox Meetings before the start of duty to discuss daily assignments, safety reminders, operational concerns, and other important instructions.
Prepare and file necessary documentation, including Change Work Schedule (CWS), Failure to Swipe (FTS), and Overtime (OT) requests and reports.
Prepare and manage the Monthly Duty Schedule of housekeeping personnel, ensuring proper manpower coverage and scheduling.
Regularly monitor and conduct inventory of cleaning supplies, equipment, and materials, and coordinate the replenishment or ordering of stocks as needed.
Assist in the screening and assessment of housekeeping applicants and provide recommendations regarding promotions, transfers, or disciplinary actions, including dismissal, subject to management approval and company policies.
Ensure that housekeeping staff properly observe company policies, grooming standards, safety procedures, and client-specific requirements.
Monitor the proper use, care, and maintenance of housekeeping tools, equipment, and supplies.
Perform other related duties and responsibilities that may be assigned by the immediate superior from time to time.

Job Specifications:

Excellent customer service and communication skills.
Strong attention to detail and commitment to maintaining high standards of cleanliness and service.
Proficient in Microsoft Excel and Microsoft Word.
Physically fit and willing to stand, walk, and perform housekeeping duties for extended periods.
Willing to work on shifting schedules, evenings, weekends, and holidays as required by operations.
Strong leadership, organizational, and problem-solving skills.
Able to work independently and effectively supervise a team.
Willing to perform hands-on housekeeping duties when necessary.

TOPSERVE SERVICE SOLUTIONS INC

Housekeeping Supervisor

About the Job